Covid advice

Useful information in Surrey Heath 2/4/20

Surrey County Council Coronavirus- information and advice   Includes official information and advice Community support, need help or want to volunteer?
Council service information
Self-isolation help and support
Activities and entertainment
Health and well-being
GOV.UK COVID-19 WhatsApp bot To start receiving messages, users should send “hi” via WhatsApp to the number 07860 064422. UK government, access pre-determined, stats, chunks of advice on symptoms or how to avoid spreading the disease.

Social media

Twitter, Facebook and Nextdoor have local group and business information, log on and see what you can find. The Nextdoor app is a social networking platform for local communities and neighbourhoods.

Local shop and food information

For local information on Camberley shops please join the Twitter and Facebook pages for

Wiltshire Farm Foods 01344 867719 Provide delivered frozen ready meals 1/4/20 update: Prioritising existing customers, meals can be available for extremely vulnerable who will need to arrange collection via Surrey prepared
Milk & More   Deliver milk, bread, fresh food items, cleaning products 1/4/20 update: Prioritising existing customers and hoping to increase customer base further
Fresh Connect
020 7720 4126  
A family business delivering fresh fruit, veg and daily necessities to the local areas in Surrey …. free delivery
Parsley Box Call FREE: 0800 612 7225 Parsley box is a provider of packaged complete meals delivered to home
Cook   Provide frozen meals.  Good quality but more expensive than supermarkets.  Can order online
Abel and Cole Fresh food delivered


Anyone looking for medical advice or information from public health must still go to  or
Call 111 if they are suffering from severe symptoms.
The advice is not to call 111 if you have mild symptoms but to go online instead.

Online/telephone resources for carer support

Carers UK   provide forums carers can join for free
Action for carer’s 0303 040 1234 can provide emotional support and practical advice over the phone only
Alzheimer’s Society 0300 222 11 22   National dementia helpline. There are also fact sheets on their website
Carer’s Trust   forums for carers and advice and guidance pages

Homeless  / 01276 581174 /
Now closed but they are giving telephone help and giving out food packages on Tuesdays and Fridays.
Accepting donations 

Activities to relieve boredom, stay strong and keep fit

The Silver Line 0800 4 70 80 90 a confidential helpline providing information, friendship and advice to over 55’s, open 24 hours a day, every day of the year
Exercise for over 65’s   10today Tune in to 10 minutes of physical activity today. It’s good for you and fun to do! Relieve boredom and stay healthier by exercising for ten minutes every day
Chatterpack A list of free, online, boredom-busting resources!
YMCA   Stay fit and healthy with these online exercise videos, yoga, weightlifting
Sport England Variety of fitness classes and options to relieve boredom and keep active

Scam awareness

Friends Against Scams is a National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams. If you have any doubt, please visit their website
Please note that Friends Against Scams is not a reporting or advice service.
If you require advice on scams, we recommend you contact the Citizens Advice consumer helpline on 0808 223 1133.
To report a scam or suspicious activity please contact Action Fraud on 0300 123 2040 or visit

Pet care

RSPCA advice

Useful numbers

Community Point You can either visit the website,  call the office number on 01483 565456, or 07468 690 834. Alternatively, please email Information regarding local support services, signposting and volunteers support.
Action for Carers Surrey Tel : 0303 040 1234
SMS : 07714 075993
Email :
www :
Carer support
Surrey Libraries Community Connections Tel : 01483 541518
www :
Offer support for those unable to get to a library, information on reading skills, reading groups, self-help books, blue badge checking service, bus pass applications.
Surrey Information Point  Directory of local care, health and community support options
Financial support and advice Getting free financial help and information
Money saving expert Impartial information and advice free

Crisis support information

Woking Safe Haven   The Prop, 30 Goldsworth Road, Woking, Surrey GU21 6JT, Locations of other Safe Havens: Drop in service for people experiencing a mental health crisis: 6pm-11pm, 365 days a year
Mental Health Crisis Helpline 0800 915 4644 Support for experiencing a mental health crisis. Lines are open 24 hours a day, 365 days a year
Samaritans (National 24 hrs)   Call 116 123 for free Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.
SHOUT Text SHOUT to 85258 from anywhere in the UK, 24/7.   Shout is the UK’s first free 24/7 crisis text line available for anyone, anytime, anywhere. The service is anonymous and off bill. It is powered by a nationwide team of Crisis Volunteers, supported by expert Clinical Supervisors. This is a place to go if you’re experiencing a personal crisis, unable to cope and need immediate help.
Mental Health Crisis Helpline (SABP) Emergency support for those with a mental health crisis Tel: 0300 456 8342 SMS: 07717 9898342

*This is not an exhaustive list of what is available in your community.
More information can be found on*: *Surrey Information Point:

Surrey County Council cannot endorse or recommend any services.  However, every effort has been made to ensure the accuracy and reliability of the information we supply.

We would invite your feedback regarding any of the above services should they not meet your needs or expectations.

Please feel free to send me any information or corrections for this sheet

Michael Rowlands, Surrey Heath Locality team ,